See Ordering a Movie in our News section as a Photo guide Step by Step Be sure to click on the Arrow next to movie name to choose Option and see Pricing. See this link > https://www.boundheat.com/news/show/42 All Orders must be completed in our Shop You need to Register, Verify your Email address and then Create an order in the shop
Click on My Account, there is a link for Forgot Password, fill in your email address you had Verified and a new password will be sent to it, you can change this later on when logging into My Account, there is a section to Change Password. Please check your Spam folder or Bulk Email folder in case the email was not delivered to your Inbox and set your mail server settings to make sure our primary email is delivered to your inbox for future communication when needed. When Registering, our system sends out automated email with Verification link, it is necessary to Verify with that link to Activate Account, please check your Spam or Bulk Mail folders if your mail server settings did not deliver to your Inbox Another reason of not receiving the Verification email to Activate account is due to Typos in entering email address. Please check email address carefully.
Currently the films are NOT available for Download, but are STREAMING which are compatible with almost all operating systems and devices with fast stable internet connection.
-For DVDs, choose NTSC for playback compatibility in North America, Japan and Brazil, for the rest of the world, choose PAL Streaming HD is higher resolution movie that you maintain viewing access to, streaming SD is standard definition and is only a rental, that has time and viewing limitations to 3 views within 48 hours
We care about your privacy and ship DVDs descreetly, by post, internationally including P.O. Box addresses in plain white bubblewrap envelopes that have no external references to the movies contained inside and only a return PO box address DVD orders are processed only weekly, as more customers are now choosing to view films via Streaming. It usually takes between 6 and 12 business days to arrive After Processing is completed depending on your location and the various postal services involved. If you do not receive within 3 weeks, please contact us, the exception being when we identify certain special sale periods in the Shop for Pre Orders, we will let you know when pre orders can be expected by notice in the shop. If you wish to order a DVD via Cash payment, you must first Register on the website, and Verify your email address, and place the Order online, and print the order form and send together with the cash payment. We cannot accept hand written notes, all orders must be entered into our online shop to ensure accuracy of address and email address and for timely communication in case there are any issues pending. It is essential that shipping address information is complete and accurate in order to ensure we are able to have the post delivered. It does not need to be your home address but it must be a complete address including if you wish a post office box number with address that you have full access to. As well it is essential that your email address is functional so we are able to communicate regarding your order.
You just need to log into your Account to find any of your previously purchased Films, should there be a need to reset the links for some reason, simply use the Contact form and tell us what film, and approximately what date you had purchased and any details of errors incurred so we can re set your links for you.
Your purchased films are all in your Account, but first please Request New Password. Your password was encrypted, with the move to the newly redesigned site, your password could not be copied to the database. Click on Account, then Password not working link and a new password will be sent to you, which you can later change. If still not working, your account may require unlocking, please send us an email with description of the issue and we will take care of it for you. Please note, all new Registrations require that your Email Address is verified, our system auto generates a verification email, please look in your spam or bulk mail folder if not seen within a few minutes in your in box.
All new registrations after October 28, 2016 will add a user name on registration, that user name or your wmail address can be used to Login Registrations prior to October, 2016 please login with your email address, this is your user name. Returning previously Registered customers need to reset passwords for first visit back to site, your password was encrypted and could not be copied over to the new site.
The films are Streaming, (there is a half minute delay before film will start to play) when your Order has successfully completed the payment transaction you will be notified by a successful payment page and you can then go to your Account or later log back into your Account and under Purchased see the links to watch the film. They will open in your internet browser, all you require is a fast and stable internet connection. Please note, the films do Not download, they are Streaming. DVD's contained in slimboxes with artwork are shipped via discreet post in plain white bubblewrap envelopes without any external reference to the films contained inside. Choose NTSC for Japan, North American and Brazil and Pal format for the rest of the world and they will play on dvd players and in computer dvd drives.
Yes, you can pay cash, but it must be sent to us via registered mail, only within the Czech Republic are we able to do a cash on delivery, that method does not work from one country to another. We cannot do a COD (cash on delivery order) outside Czech Republic. First you must Register on the website, Verify your email address via te link auto generated in email to you and then choose a movie(s) and can choose a Cash Payment during Checkout, but you Must create an Order on the Website. We cannot accept hand written notes received because it can be impossible to decipher accurately, we require a functional email address in order to communicate in a timely manner should any issues arise with the order. The only way to accurately ensure your order can be delivered to you is that you create the order online in the shop, choose Cash payment during checkout and Print the Order Firm, include this printed order form together with your cash payment ( rounded up to next highest 5 euro notes since we cannot accept coins) and mail, this which we suggest sending via registered mail so you can track, to the address provided. Upon receipt, the order is usually processed within a few business days and we will then send to the address entered on the website with the order via post.
You need to have a fast stable internet connection. If your ISP throttles or caps your Streaming speed you may encounter playback problems, we cannot prevent issues that maybe caused by your internet connection. It is important that you also have a fast computer with available space as when you have less then 15 percent space available on your hard drive, even though you are only streaming and not downloading a movie, the lack of space on your hard drive will cause slow down with your computer. The films will play on tablets, but usually tablets you are using a wireless connection, so it is also important that your Wifi is fast and stable. Other issues could arise depending on your network settings, if you are being a firewall or if you are using a VPN with shared access usually causing slower speeds. Ideally, a newer faster device, pc or mac or tablet with fast stable internet without network barriers will allow the best possible smoothest playback situation.
1) If you had account prior to new site October 2016, you need to create a new password. Log in using the email address used prior, but first click Forgot Password, a new password is sent to this email address, and you must then click the links to follow procedure to create new password associate with that account 2) When a New Account is set up, the system generates an automated email response with link for you to click in order to Verify your email address. Having a functional and verified email is essential to proceed. When you have Verified your Email address you can log in and the account will be activated. If you have any problems with log in please contact us and provide the email address used and or user name.
There is up to a half minute delay before the streaming starts after clicking the play button. Be patient, please, good things come to those who wait :-)
This is Not required to buy a Film Do not add to an order this Misc.OrderServiceCharge unless directed by staff This is just an option we have programmed into the shop that is used to pay for a variety of additional miscellaneous costs that might be associated with order substitutions to cover administrative charges or packaging and other miscellaneous costs.
You must Register and then Verify a functional email address for your Account to be Activated in order to purchase films. Our system will auto generate an email to the address entered with the verification link Please check your spam mail folder or bulk mail fo,ser if not received to your inbos within a fewxminutes of completing Registration.
BoundHeatAfterDark.com is our sister site we created to provide the same quality of productions but in shorter format (30 minute) episodic form and for lower costs due to shorter durations. The story lines follow through to the end of each Season but are each available to be purchased separately. The BhAD site is managed by Boundheat.com. You do need to Register separately as the Databases are not linked, but can use same email address and password you use on Boundheat.com Be sure to check your inbox for the Activation email containing the Verification link to activate your Account. If not located in your inbox, possibly because of your mail server settings, then check your Spam or Bulk Mail boxes also. Remember it is essential in order to be sure of providing your licenses and being able to communicate regarding any issues, that our primary email addresses are set up to pass your mail server spam settings. Without a functional email address that is Verified, you will not be able to purchase or receive tech support.
The ability to smoothly stream to your device is dependent on the processing speed of your device, any bandwidth restrictions set by your ISP, and your network connections including your router. Some routers will only be able to handle a certain number of resources at once, too many requests on the wifi can impair the ability to stream. Watch the progress bar which is a different band that moves across the playback bar. Allow the data stream to properly reach your device and remain ahead of the playback (the video playback cannot play what is still trying to reach the device) as long as the progress bar indicating the amount of data sent to the device remains ahead of the playback, it will be find. Always wait a minute for buffering before playback and then pause if it is needed because of slow resources or issues with your hardware or software, for another minute. Streaming is designed for faster devices with a full contingent of available bandwidth. We cannot control if your ISP limits your bandwidth but will always try our best to assist you with any issues.
Sales, discounts, and their date expirations change and vary. If there is a Discount available enter the code listed and then apply during the Checkout process. It will show the new amount, then continue to the payment processor. Check the link in the text on the home page referencing Sales and Discounts. If there is a current Discount available the coupon code will be listed.