FAQ

You will create an account with your email address and set up a password for when you wish to place your first order, save this. The system sends out an automated email with link to click to Verify your email address is functional. Once verified you can proceed to place an order. An order cannot be placed until your email address is Verified, a functional verified email address is essential for us to be able to communicate with you should there be any issues with your order. If your verification email that is auto generated by our system is not received in your inbox within a few minutes, please do check your spam or bulk mail folder. Please check your email server settings to ensure that our primary email for admin@boundheat.com is set to pass any and all filters or settings. In Movies shop, choose the first film and use the drop down arrow to choose Format (Streaming HD, or streaming SD or DVD Pal or DVD Ntsc) and Add to Basket Continue Shopping to add more films, Checkout, Choose payment processor to complete the purchase with your credit card via one of the available secure payment processors Epoch or Verotel (or choose to pay via your Paypal account via Epoch) (we also have Cash payment option available, print the order form and mail to the provided address together with the cash payment rounded up to next higher 5 euro note as we cannot accept coins)
Click on My Account, there is a link for Forgot Password, fill in your email address you had Verified and a new password will be sent to it, you can change this later on when logging into My Account, there is a section to Change Password.
Currently the films are NOT available for Download, but are Streaming which are compatible with all operating systems and devices with fast stable internet connection. We do hope to provide Downloads again in near future and we will be sending out Newsletters regarding this when available. Streaming films will play in your Browser.
-For DVDs, choose NTSC for playback compatibility in North America, Japan and Brazil, for the rest of the world, choose PAL Streaming HD is higher resolution movie that you maintain viewing access to, streaming SD is standard definition that has 3 limited views over just 48 hour period and access then expires
We care about your privacy and ship DVDs descreetly, by post, internationally including P.O. Box addresses in plain white bubblewrap envelopes that have no external references to the movies contained inside and only a return PO box address DVD orders are processed weekly, as more customers are now choosing to view films via Streaming. It usually takes between 6 and 12 business days to arrive After Processing is completed depending on your location and the various postal services involved. If you do not receive within 3 weeks, please contact us, the exception being when we identify certain special sale periods in the Shop for Pre Orders, we will let you know when pre orders can be expected by notice in the shop.
We care about your privacy and do not share your details with other non related third parties. Our policy on privacy and cookies are below: PRIVACY STATEMENT Your privacy is important to Boundheat.com. (further: Bh) This privacy statement provides information about the personal information that Bh collects, and the ways in which Bh uses that personal information that may be related also to boundheat.com. This document is also related to our Acceptable Use Policy on our website ( see the AUP link on the website) Personal information collection Bh may collect and use the following kinds of personal information: information about your use of this website (including purchases) information that you provide using for the purpose of registering with the website (including user name, email) information about transactions carried out over this website (including films purchased] any other information that you send to Bh that may be shared with our affiliated site BoundheatAfterDark.com we do not share your information with third parties or give your email address to any other third parties (boundheat.com as our parent site is exception and of course to whichever secure payment processor you might choose on the site to complete your purchase securely Using personal information Bh may use your personal information to: administer this website personalize the website for you enable your access to and use of the website services; send to you products that you purchase; or if part of a special cross promotion or give away, may include boundheat.com supply to you services that you purchase collect payments completed through use of one of the secure payment processors chosen by you to complete transactions send you marketing communications if you opted in to receive such and may share only with our parent/sister site boundheat.com and or boundheatAFterDark.com for purposes of enabling you to secure special sales and information related to one or both sites Where Bh discloses your personal information to its agents or sub-contractors (which may include our parent company boundheat.com for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement. In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Bh may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights. Securing your data Bh will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Bh will store only the personal information you provide as in examples above, user name, email address Information relating to electronic transactions entered into via this website will be protected by encryption technology Updating information Please let us know if the personal information that we hold about you needs to be corrected or updated. Cookies Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. 1 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. We use only session cookies The names of the cookies that we use on our website, and the purposes for which they are used, are set out below: (a) we use a session cookie to recognise a computer when a user visits our website OR track users as they navigate the website OR enable the use of a shopping cart on the website OR [improve the website's usability OR administer the website OR prevent fraud and improve the security of the website OR personalise the website for each user OR target advertisements which may be of particular interest to specific users OR validate authenticated users sessions OR facilitate the use of our website search engine. Most browsers allow you to refuse to accept cookies; for example: (a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced"; (b) in Firefox (version 44) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and (c) in Chrome (version 48), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading. Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website. You can delete cookies already stored on your computer; for example: (a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11); (b) in Firefox (version 44), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and (c) in Chrome (version 48), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data". Deleting cookies will have a negative impact on the usability of many websites. Cross-border data transfers Information that Bh collects may be stored and processed in and transferred between any of the countries in which Epoch operates to enable the use of the information in accordance with this privacy policy. You agree to such cross-border transfers of personal information. Updating this statement Bh may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes. Other websites This website may contain links to other websites. Bh is not responsible for the privacy policies or practices of any third party. Contact Bh If you have any questions about this privacy policy or Bh treatment of your personal information, please write: by email via our Contact form or by post to our address shown in about us, contact us links Credit This document was partially created using a Contractology template available at http://www.freenetlaw.com. This document was partially produced and published by SEQ Legal LLP
You just need to log into your Account to find any of your previously purchased Films, should there be a need to reset the links for some reason, simply use the Contact form and tell us what film, and approximately what date you had purchased and any details of errors incurred so we can re set your links for you.
Your purchased films are all in your Account, but first please Request New Password. Your password was encrypted, with the move to the newly redesigned site, your password could not be copied to the database. Click on Account, then Password not working link and a new password will be sent to you, which you can later change. If still not working, your account may require unlocking, please send us an email with description of the issue and we will take care of it for you. Please note, all new Registrations require that your Email Address is verified, our system auto generates a verification email, please look in your spam or bulk mail folder if not seen within a few minutes in your in box.
All new registrations after October 28, 2016 will add a user name on registration, that user name or your wmail address can be used to Login Registrations prior to October, 2016 please login with your email address, this is your user name. Returning previously Registered customers need to reset passwords for first visit back to site, your password was encrypted and could not be copied over to the new site.
The films are Streaming, when your Order has successfully completed the payment transaction you will be notified by a successful payment page and you can then go to your Account or later log back into your Account and under Purchased see the links to watch the film. They will open in your internet browser, all you require is a fast and stable internet connection. Please note, the films do Not download, they are Streaming. DVD's contained in slimboxes with artwork are shipped via discreet post in plain white bubblewrap envelopes without any external reference to the films contained inside. Choose NTSC for Japan, North American and Brazil and Pal format for the rest of the world and they will play on dvd players and in computer dvd drives.
In addition to the terms within our AUP (acceptable use policty) see link on bottom of main page of website outlining terms of use, please NOTE: any sharing of your account, password, and or uploading or file sharing in whole or part of any of our films is considered a copyright violation, is in direct violation with the usage of our website and will result in permanent suspension, and removal of any and all paid content by you and reporting to all payment processors violation lists for likely subsequent suspension to other sites.
You can pay cash, but it must be sent to us, only within the Czech Republic are we able to do a cash on delivery, that method does not work from one country to another. First you must register on the website, verify your email addreess via te link auto generated in email to you and then choose a movie(s) and can choose a Cash Payment during Checkout, but you Must create an order on the website. We do not wish to accept hand written notes received because it can be impossible to decipher accurately. The only way to ensure your order can be delivered to you is that you create the order online in the shop, choose Cash payment during checkout and Print the Order Firm, include this printed order form together with your cash payment ( rounded up to next highest 5 euro notes since we cannot accept coins) and mail, this which we suggest sending via registered mail so you can track, to the address provided. Upon receipt, the order is usually processed within a few business days and we will then send to the address entered on the website with the order via post.

Please visit Epoch.com our authorized sales agent

Billing support Epoch https://epoch.com/billingsupport

Please visit Verotel Vtsup.com our authorized sales agent

Billing support Verotel: www.vtsup.com Email: livesupport@verotel.com